PRIVACY POLICY Privacy Policy

■Basic Policy on Personal Information

TOHKEN THERMOTECH CO., LTD. (hereinafter referred to as “our company”) complies with the Personal Information Protection Act and other related laws and regulations, and recognizes that it is an important social responsibility of a company to properly handle all personal information held by our company. Based on this recognition, we have established the following basic policy regarding the protection of personal information.

Establishment of a system for protecting personal information

The Company will ensure that all officers (directors, auditors, executive officers, directors) and employees (full-time employees, contract employees, part-time employees, senior contract employees, contract employees, part-time employees, dispatched employees, etc.) (hereinafter collectively referred to as “employees”) are aware of the importance of protecting personal information, and will establish a management system for personal information protection. In addition, the Company will clearly state the management rules for the acquisition, use, provision, etc. of personal information, and will manage personal information appropriately.

Acquisition and Use of Personal Information

When acquiring personal information, the Company will clearly indicate the purpose of use, and with the consent of the individual (a specific individual identified by the personal information), acquire and use the information by lawful and fair means within the scope necessary to achieve the previously specified purpose of use.

Handling of Personal Information

Purpose of Use of Customers’ Personal Information

We will use the personal information of our customers that we have acquired for the purposes of carrying out our business activities within the scope of the following purposes (including joint use).

  1. ① To deliver, provide, and provide after-sales service to products, etc.
  2. ② To bill for products, etc. and services
  3. ③ To maintain and manage products
  4. ④ To respond to inquiries and contact customers
  5. ⑤ For purposes related or incidental to the above items.

Purpose of use of personal information of shareholders of TOHKEN HOLDINGS CO., LTD.

We use the personal information of shareholders of Tohken Holdings Co., Ltd., our parent company, for the purposes of carrying out shareholder meeting-related administrative tasks entrusted to us by the company.

  1. ① To respond to the exercise of shareholders’ rights and the fulfillment of our obligations under the Companies Act and other related laws
  2. ② To manage shareholders, such as by creating shareholder data according to the prescribed standards under the Companies Act and other related laws

Regarding personal information of employees, etc.

  1. Items of personal data acquired about employees (including former employees) and their families (including cases of joint use)
    1. ① Basic information about employees themselves, such as name, employee number and other individually assigned identification number, address, affiliation, job title, etc.
    2. ② Information about family members, such as family members’ names and dependent status
    3. ③ Information about personnel management, such as employee qualifications, transfers, performance evaluations, awards, disciplinary actions, etc.
    4. ④ Information about salaries, bonuses, retirement allowances, corporate pensions, etc.
    5. ⑤ Information about welfare services, such as the use of welfare services
    6. ⑥ Health information, such as health check results
    7. ⑦ Other information acquired and held for personnel and business management purposes
  2. Purpose of use of personal information of employees, etc.
    1. Personal information of employees, etc. (including cases of joint use)
      We will use the personal information of employees, etc. that we have acquired within the scope of the following purposes of use in order to carry out our business activities.
      1. ① To carry out procedures for hiring, joining the company, social insurance procedures, provision of welfare benefits, business-related communications, legal procedures, and other procedures required for employment management.
      2. ② To determine and pay remuneration (salary, bonuses, all wages, etc.), withholding procedures, payment of resident taxes, and other procedures required for payment of remuneration.
      3. ③ To carry out personnel evaluations, assignment decisions, promotions, transfers, leave of absence, reinstatement, and other procedures required for personnel transfers.
      4. ④ To carry out procedures required for providing educational information, investigating training recipients, creating development plans, and providing other educational and training opportunities.
      5. ⑤ To take appropriate measures for health management, safety management, early detection and treatment of illnesses, and other measures to ensure that employees can work while maintaining their health, and to enable the company to fulfill its safety obligations, and to ensure that employees take appropriate measures to manage their health.
      6. ⑥ To carry out procedures and communications required for various celebrations and condolences, such as arranging telegrams for marriages, deaths, etc., sending money for celebrations and condolences, and other procedures required for changes in the personal status of employees.
      7. ⑦ To carry out procedures for transfers, retirement, payment of retirement benefits, contact after retirement, and other procedures necessary after retirement
      8. ⑧ In addition to the above, for the company to carry out necessary matters related to human resources and labor
    2. Personal information of employees’ families (excluding My Number information)
      We will use the personal information of employees’ families that we have acquired for the purposes of carrying out our business activities within the scope of the following purposes.
      1. ① Contact in an emergency
      2. ② Work related to salaries and allowances for employees
      3. ③ Work related to the management of welfare and pensions, etc.
      4. ④ Work based on laws and regulations, such as taxes and social security
      5. ⑤ Work related to or incidental to the above items
    3. My Number information of employees and their dependents
      Our company requests the provision of My Number information of employees and their dependents in order to handle the following purposes of use, and will only use it within the scope of those purposes.
      1. ① Employment insurance notification, etc.
      2. ② Health insurance and employee pension insurance notification, etc.
      3. ③ National pension notification, etc.
      4. ④ Creation and submission of withholding slips and other withholding tax-related matters
      5. ⑤ Creation and submission of payment records for remuneration, fees, contract money, and prizes
      6. ⑥ Creation and submission of payment records for stocks, etc.
      7. ⑦ Other personal number-related matters

Use of Lessor’s Individual Number Information

We request personal information, including My Number information, of landlords of properties rented by us in order to handle the paperwork related to the creation and submission of payment statements for real estate usage fees, and will use the information only within the scope of that purpose.

  1. Joint use of personal information (excluding My Number information)
    We may jointly use the personal information of customers and employees and their families that we have acquired with our group companies (https://tohkenthermo.co.jp/en/global-network/) and business-related organizations and companies in accordance with procedures permitted by law.
  2. Safety management of personal information
    We will take appropriate organizational, physical and technical safety control measures to prevent unauthorized access to personal information, loss, destruction, falsification, leakage, etc. of personal information, and to otherwise safely manage personal information. In addition, we will take appropriate human safety control measures, such as providing education and awareness-raising activities for employees who handle personal information on the protection of personal information.
  3. Contact for inquiries regarding the handling of retained personal data
    　〒572-0820
    　13-2 Nakakita-cho, Neyagawa-shi, Osaka
    　Tohken Thermotech Co., Ltd. Personal Information Protection Consultation Desk
    　Telephone number: 072-822-5251
    　Reception hours: 9:00am – 5:00pm
  4. Provision of personal information to third parties
    We will not provide personal information we have acquired to third parties without the consent of the individual.
    *We will not provide My Number information to third parties, regardless of whether or not the individual’s consent is obtained, except when providing it to a contractor or when required by law.
  5. Management of contractors handling personal information
    We may provide acquired personal information to a contractor to the extent necessary to achieve the purpose of use specified in advance. Even in this case, we will require the contractor to properly handle the personal information provided by us and will manage it appropriately.

Measures to be taken in the event of an accident

In the event of an accident involving the leakage of personal information, etc., we will respond appropriately by investigating the facts and the cause, and taking measures to prevent secondary damage and recurrence.
In addition, in the event of the leakage, loss, damage, or other incident related to ensuring the safety of personal data that we handle, which is likely to harm the rights and interests of individuals, we will notify you of the occurrence.
However, if it is difficult to notify the individual and it is necessary to protect the rights and interests of the individual, we may take alternative measures.

Continuous improvement

We will make continuous efforts to improve the way we handle personal information appropriately. Furthermore, we will update this basic policy as necessary.

Disclosure, correction, suspension of use, etc. of personal information

If there is a request from an employee or other person to disclose, correct, add, delete, suspend use, or erase personal information provided by the Company, the Company will respond appropriately in accordance with the personal information-related regulations and applicable laws and regulations.

Name and address of the business entity handling personal information

TOHKEN THERMOTECH CO., LTD.
13-2 Nakakita-cho, Neyagawa-shi, Osaka 572-0820
President and CEO: Takashi Kawazaki

We may review and revise the above policies as appropriate.

■Handling of personal information on this website

Tohken Thermotech Co., Ltd. (hereinafter referred to as “our company”) believes that protecting all personal information is extremely important. On this page, our company has clarified its policy regarding how to obtain, use, and protect the personal information of users of the website “https://tohkenthermo.co.jp/” (hereinafter referred to as “our website”) operated by our company and its agents.

Personal information provided by you

When we receive inquiries from users, we will ask them to provide personal information such as their name, address, telephone number, and e-mail address.
We may also ask you to provide personal information other than the above, but with the exception of some required items, this is at your own discretion.

IP addresses and cookies

In order to manage this website, we collect the IP address used when the computer used by the user connects to the Internet.

The IP address collected by our company on our web server is used only to prevent unauthorized access, to enable rapid identification and recovery in the event of a malfunction of our web server, and to properly and safely manage and operate the services on this website, and will not be used or disclosed in association with the user’s personal information.

We may use cookies to achieve more advanced services. Cookies are used to make the content of this website more convenient when you use this website for the second or subsequent times, and do not violate your privacy or have any adverse effect on your computer. You can set your browser to reject all cookies or to display a message when a cookie is sent.

About web beacons

This website uses web beacons to measure the number of accesses to each page and also implements security protection. We use the statistical data and website usage data obtained from these web beacons to improve our website and manage it to ensure that it can be used safely.

About log information

This website records access log information including IP address information belonging to customers. This information will be used only by the administrator to protect the security of this website. It will not be used for the purpose of identifying users, except for the purposes listed above.

About SSL (security)

To ensure security when users send personal information on this website, we protect the user’s personal information with SSL (Secure Sockets Layer: an industry-standard security function that encrypts and transmits information over the Internet). If users use a browser that complies with SSL, their personal information will be automatically encrypted before being sent or received.

Purpose of use of personal information

The purposes for which your personal information will be used are stated on each page of this website where you provide personal information.
Personal information provided by users will not be used for purposes other than those stated on that page.
Personal information may be used as information to be analyzed in order to take measures to improve convenience, such as determining the website’s operating policy and modifications.

Provision to third parties and secondary use

Depending on the type of service you request on this website, we may provide your personal information to third parties to the extent necessary. In this case, we will inform you of the provision of information to third parties each time you apply to use the service and ask for your consent.

Except in the above cases, we will not disclose personal information to third parties without your prior consent.
However, we may disclose information without your permission in cases of emergency to protect human life or human rights, or when cooperating with legally required requests from public institutions such as judicial authorities or police, and when such requests are recognized as exceptions under the Personal Information Protection Act.

Management of personal information

We implement strict data management to prevent the loss or damage of personal information provided by users when using this website. In addition, users’ personal information is stored in an environment accessible only to our website administrator, and strict security measures are implemented to prevent it from being leaked to third parties or altered from outside.

If we outsource operations related to the operation of this website or operations related to the use and management of users’ personal information to external parties, we will strictly supervise and manage the handling of personal information by such parties.

We may review and revise the above policy from time to time. All revisions will be announced on this page.